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Support • Mon–Sat, 10 AM – 7 PM

Real humans, fast answers.

No ticket queues — real people who answer the phone. For dialer, WhatsApp API, CRM, website, cloud or AI agent queries, choose your channel below. We reply within 24 hours (usually the same day).

Call support

Fastest for downtime — keep your client ID / domain ready.

+91 99909 73790

Call now
WhatsApp support

Share screenshots and error text — replies within 2–4 working hours.

+91 99909 73790

Chat now
Email support

Best for detailed issues, invoices and data-export requests.

info@omniserveinfotech.com

Mail us
Response SLA — how fast you get a reply

Working hours Mon–Sat, 10–7. For critical issues, please call instead of waiting on email.

Critical — system downWebsite offline, dialer no calls, WhatsApp blocked, billing stuck. 4 working hours
Major — one module brokenOne report failing, one template rejected, one agent login failing. 1 working day
Minor — question / tweakNew report column, text change, training doubt, price query. 3 working days
What is covered under support
  • Bugs in agreed scope (30-day warranty free, then AMC)
  • Dialer / WhatsApp / CRM usage training in English
  • Security patches, backups, uptime monitoring
  • Invoice, GST bill, data-export help
What is not covered
  • Client hardware, local internet / SIM issues
  • Code changed by third parties
  • Bans due to spam / DNC violations
  • New features (quoted separately)
Visit / post — offline help

MCC Signature Homes, T1-104, Raj Nagar Extension, Ghaziabad, Uttar Pradesh 201003

Phone: +91 99909 73790
Email: info@omniserveinfotech.com

Raise a request Book callback

Support FAQs

What are the support timings?

Monday to Saturday, 10 AM–7 PM IST on phone, WhatsApp and email. On Sundays and national holidays, only critical SMS and email are monitored. AMC clients receive an emergency contact number.

What should I include when raising a ticket?

1) Your name, company and domain, 2) a screenshot or screen recording of the issue, 3) when it started, 4) your browser or phone model. These four details cut response time in half.

What is the difference between warranty and AMC?

Bugs in the agreed scope are fixed free for 30 days after launch (warranty). After that, phone and WhatsApp guidance, security patches, small fixes and priority response are included in AMC plans — monthly or yearly.

What if my dialer or WhatsApp gets blocked?

Call us immediately — we check your DNC list, template status and Meta quality rating within 4 working hours and start the unblock or re-approval process. Support may pause for spam lists.

How do I request a data export or password reset?

Email from your registered ID is mandatory for security. Leads and invoice CSV files are shared within 1 working day, and full database dumps (eligible plans) within 3 working days.

How does escalation work?

Level 1: support executive, Level 2: project manager (if unresolved within 24 hours), Level 3: founder desk via info@omniserveinfotech.com with subject ESCALATE plus ticket date. You receive a written update at every level.