Privacy Policy

OmniserveInfotech (Ghaziabad, Uttar Pradesh, India) — info@omniserveinfotech.com, +91 99909 73790, MCC Signature Homes, T1-104, Raj Nagar Extension, Ghaziabad 201003 — is the data fiduciary for this website and our demo, query, contact and career forms.

This policy covers omniserveinfotech.com, our contact / query / career forms, WhatsApp click-to-chat, phone callbacks, email follow-ups, and usage analytics. It does not cover third-party sites linked from our pages.

By submitting any form, calling us, or continuing to browse, you agree to this policy. If you submit someone else's details (e.g. an employee list), confirm you have their consent first.

Contact & query data: name, 10-digit mobile, email (optional), company, team size, service selected, project description, and any file you attach in career applications (resume).

Communication records: call logs, callback notes, WhatsApp opt-in status, email threads, and — only for our own telecalling product demos — sample call recordings shared by you for support, with your permission.

Technical data: IP address, device / browser type, pages visited, time on page, referral source, and approximate location (city level) via privacy-friendly analytics.

Cookies & similar tech: essential cookies for load balancing and security, preference cookies (e.g. form memory), and analytics cookies to understand which services pages help visitors most. No advertising cross-site tracking.

Respond within 24 hours (Mon–Sat, 10 AM–7 PM IST) by phone, WhatsApp or email; share fixed quotes, demos, invoices and project updates.

Improve our dialer, CRM, WhatsApp automation, cloud and AI-agent offerings — e.g. which pricing page confuses users, which demo video is skipped.

Send only opted-in updates: new product launches, security patches, price changes. Every promotional WhatsApp / email has a one-tap opt-out, honoured within 24 hours.

Meet legal duties: GST invoicing, TRAI / DNC scrubbing proofs for dialer clients, Meta template audit trails for WhatsApp API clients, and DPDP Act 2023 record-keeping.

We process data on your free, specific consent (form submit / opt-in click), for legitimate business contact you requested, and to comply with Indian law.

Consent can be withdrawn anytime — reply STOP on WhatsApp, click unsubscribe in email, or mail info@omniserveinfotech.com with subject “Delete my data”. We confirm within 72 working hours.

We never sell personal data. We never buy bulk databases. Dialer / WhatsApp clients must only upload lists with valid consent or existing business relationship — misuse suspends service.

Essential cookies keep forms working and block spam bots — they cannot be disabled without breaking the site.

You can block analytics cookies from your browser settings; the site still works, only our statistics get less accurate.

WhatsApp chat widget (india1hosting.com) and Font Awesome CDN may set their own third-party cookies governed by their policies.

Service providers under contract: cloud hosting (India / Singapore regions), Meta / WhatsApp BSP for template delivery, SMS gateways for OTPs, and payment gateways for advances — each sees only what it must deliver.

No data broker sales, no renting lists, no ad-network sharing. Aggregated, anonymised stats (e.g. “500+ queries/month”) may be published — never individual numbers.

Legal disclosure only when required by court order, TRAI / DOT audit, or cyber-crime investigation, after verifying authority and limiting scope.

Active inquiries: 24 months from last contact so repeat customers don't re-explain their project.

Invoices & contracts: 8 years per Indian tax law. Support tickets: 3 years for warranty disputes.

Resumes of non-selected candidates: 12 months, then deleted unless you ask to stay in our talent pool.

Deletion requests are completed within 30 days except data we must legally retain — we tell you exactly what was deleted and what was kept with reason.

HTTPS everywhere, PDO prepared statements against SQL injection, rate-limited forms, session hardening (HttpOnly, SameSite=Lax), and restricted admin access with audit logs.

Daily encrypted backups, least-privilege staff access, regular security training in English every quarter, and immediate revocation on employee exit.

No method is 100% secure — if you suspect misuse (e.g. phishing call in our name), report instantly to info@omniserveinfotech.com with screenshots; we acknowledge within 24 hours.

Access a copy of your data, correct errors (e.g. wrong phone), delete non-mandatory data, and nominate another person in case of incapacity — as per DPDP Act 2023.

Grievance officer: Support Team, info@omniserveinfotech.com, +91 99909 73790 (Mon–Sat, 10–7). We resolve grievances within 14 working days and inform you of appeal options.

Opt-out of all marketing in one step without losing transactional messages (OTP, invoice, delivery updates) you still need.

Our B2B services are not directed at children under 18. If you believe a minor submitted data, contact us for immediate deletion.

External links (Meta, payment gateways, client sites) follow their own policies — check before submitting data there.

Material changes are announced on this page with a new “Last updated” date and, for active clients, via email / WhatsApp 7 days in advance. Continued use means acceptance.